Privacy Policy

Last updated: January 2026. This policy explains how ColdChain Egypt collects, uses, and protects your information.

Introduction

ColdChain Egypt ("we," "us," "our," or "Company") operates as a cold-chain logistics provider serving Egyptian freight coordinators and logistics managers. This Privacy Policy describes how we collect, use, disclose, and otherwise process personal information in connection with our website, services, and communications.

We are committed to transparency and protecting your privacy. If you have questions about this policy or our practices, please contact us using the details provided below.

Information We Collect

We collect information in several ways:

• Contact and Inquiry Forms: When you submit a contact form, request a quote, or inquire about our temperature-controlled transport solutions, we collect your name, email address, phone number, company name, and the details of your inquiry.
• Service Requests: When you request information about our cold-chain diagnostic protocols or regional coverage, we may collect additional details about your cargo type, transport requirements, and operational location.
• Website Usage Data: We may use analytics tools to collect information about how you interact with our website, including pages visited, time spent, referral sources, and device type. This helps us improve our site and understand how logistics managers find and use our services.
• Cookies and Similar Technologies: Our website may use cookies and similar tracking technologies to remember your preferences and enhance your browsing experience. These are typically session-based and do not store sensitive personal data.
• Communication Records: If you correspond with us by email or phone, we retain those communications to respond to your inquiries and maintain service records.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide information about our cold-chain transport solutions and diagnostic services.
• To process service requests and deliver temperature-controlled logistics support tailored to your cargo and regional needs.
• To improve our website, services, and customer experience based on usage patterns and feedback.
• To comply with legal obligations and regulatory requirements in Egypt and relevant jurisdictions.
• To prevent fraud, misuse, and security incidents.
• To send you updates about our services, policy changes, or other relevant communications (only with your consent where required).

Data Sharing and Third Parties

We do not sell or rent your personal information to third parties. However, we may share your information in limited circumstances:

• Service Providers: We may share information with trusted third-party service providers (such as hosting providers, email delivery services, or analytics platforms) who assist us in operating our website and delivering our services. These providers are contractually obligated to use your information only as necessary to provide services to us.
• Legal Compliance: We may disclose information if required by law, court order, or government authority, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: If ColdChain Egypt is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specifically:

• Contact and inquiry information is retained for up to three years to maintain service history and respond to follow-up requests.
• Service request records are retained for the duration of our business relationship plus seven years to comply with logistics and regulatory documentation standards.
• Website analytics data is typically retained for up to 12 months.
• Communication records are retained for up to two years unless longer retention is required by applicable law.

You may request deletion of your information at any time, subject to legal and operational requirements.

Your Rights and Choices

Depending on your location and applicable law, you may have the following rights:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request deletion of your personal information, subject to legal and operational constraints.
• Opt-Out: You may opt out of receiving marketing communications or analytics tracking by contacting us directly.
• Data Portability: Where applicable, you may request a copy of your information in a portable format.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure data transmission, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

International Data Transfers

ColdChain Egypt is based in Alexandria, Egypt. Your information is primarily processed and stored within Egypt. If we transfer your information to other jurisdictions (for example, to service providers outside Egypt), we will implement appropriate safeguards to protect your data in accordance with applicable privacy laws.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our website.

We may also use analytics tools to track non-personally identifiable usage patterns. This data helps us optimize our website and better serve logistics managers seeking cold-chain solutions.

Third-Party Links

Our website may contain links to third-party websites and services. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services before providing your information.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last updated" date at the top of this policy and, where appropriate, by sending you an email notification. Your continued use of our website and services following such updates constitutes your acceptance of the revised policy.

Contact Us

Compliance and Governing Law

This Privacy Policy is governed by the laws of Egypt. We are committed to complying with applicable data protection regulations, including international standards for privacy and data security. If you believe we have violated your privacy rights, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.